Returns & Refunds

Last Updated: October 2026

At Shoporevia, customer satisfaction is our priority. We want you to love your purchase and feel confident shopping with us.

If you are not completely satisfied with your order, we are happy to assist you with a return or exchange according to the policy below.

1. Return Eligibility

We accept returns within:

30 days of receiving your order

To be eligible for a return, items must meet the following conditions:

Items must be unused and unworn
Items must be in their original condition
Items must include original packaging and tags (if applicable)
Items must not show signs of washing, damage, alteration, or wear

For hygiene and quality reasons, items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

Items that have been worn, washed, damaged, or altered
Items without original packaging or tags
Final sale items or clearance products (unless otherwise stated)
Gift cards or promotional items

3. How to Request a Return

To start a return, please contact our customer support team:

Email:
caijinying888@gmail.com

Please include:

Order number
Name used for the purchase
Reason for return
Photos of the item (if there is a quality issue)

Our team will review your request and provide further instructions.

Please do not send items back before receiving return approval from Shoporevia.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item received is defective
We sent the wrong product
The item arrived damaged

We recommend using a trackable shipping service when returning items, as Shoporevia is not responsible for lost return packages.

5. Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

Your refund will be processed to the original payment method
Refund processing times may vary depending on your bank or payment provider
Original shipping fees are non-refundable unless the return is caused by our error

Please allow approximately:

5–10 business days

for the refund to appear in your account after approval.

6. Exchanges

If you would like to exchange an item for a different size or style, please contact us within 30 days of delivery.

Exchanges are subject to product availability.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within:

7 days of receiving your order

Please provide your order number and photos of the issue.

We will review the situation and provide a suitable solution.

8. Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

9. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us: